Terms & Conditions

These terms are an agreement between Veltrix Automation (“we”, “us”, the operator of DealerPulse SA) and you. If you use DealerPulse as a dealership (a “Dealer”), they govern your subscription. If you browse the public marketplace or enquire about a vehicle (a “Buyer”), the marketplace terms in section 8 apply to you. By creating an account or using the service you accept these terms.

DealerPulse is software that helps South African car dealerships run their business — stock, leads, WhatsApp, finance and F&I capture, documents, a dealer network and a public marketplace, with AI-assisted tools. We provide the platform; we are not a party to any vehicle sale, finance agreement or transaction between a Dealer and a Buyer.

A Dealer is responsible for everything done under its account, for keeping login details secure, and for the staff it invites and the roles it assigns them. Tell us promptly of any unauthorised access. You must give accurate account information and keep it up to date.

You may not use DealerPulse to break the law, infringe others’ rights, send spam, or upload content you have no right to use. Crucially: a Dealer remains solely responsible for its own legal compliance — including the Consumer Protection Act, National Credit Act, roadworthy and eNaTIS requirements, the Second-Hand Goods Act, FICA and POPIA — and for the accuracy of its vehicle listings, prices, condition disclosures and its dealings with customers. DealerPulse is a tool that helps you organise this; it does not perform your legal obligations for you and does not give legal, financial or compliance advice.

Some features use AI to draft content and estimates — vehicle descriptions, suggested prices, trade-in ranges, WhatsApp reply drafts, insights and similar. This output is indicative and may be wrong. You must review it before you rely on it, send it to a customer, or act on it. It is not a valuation, an offer, a price commitment, a finance approval, or legal or financial advice, and we are not liable for decisions made on AI output.

You keep ownership of the data and content you put into DealerPulse (your stock, leads, documents, listings). You grant us a licence to host and process it to provide the service, and to display listings you choose to publish on the marketplace. We own the DealerPulse platform, software and brand. You may not copy, resell or reverse-engineer the platform.

Listings on the marketplace are published by Dealers, who are responsible for their accuracy and legality. A Buyer deals directly with the Dealer; we are not the seller, agent or party to the sale, and we don’t guarantee any vehicle, price, availability or dealer. Do your own inspection and checks before buying. Enquiries you submit are sent to the relevant Dealer so they can contact you.

Our handling of personal information is set out in our Privacy Policy. For a Dealer’s own customer data captured in the platform, the Dealer is the responsible party under POPIA and we act as its operator; the Dealer must have a lawful basis to process that data.

The service relies on third parties (e.g. hosting, database, AI, payments, WhatsApp). We aim for high availability but don’t guarantee uninterrupted or error-free service, and we’re not responsible for third-party outages or for the WhatsApp/portal policies of Meta, AutoTrader, Cars.co.za and similar.

The service is provided “as is”. To the maximum extent the law allows, we exclude implied warranties and are not liable for indirect or consequential loss, lost profits, or loss arising from your listings, your customer dealings, or reliance on AI output. Where we are liable, our total liability is limited to the fees you paid us in the three months before the claim. Nothing here limits liability that can’t be limited by South African law (including under the CPA).

You indemnify us against claims arising from your listings, your vehicles and sales, your dealings with customers, your breach of these terms, or your failure to meet your own legal obligations.

You may cancel your subscription at any time, effective at the end of the current billing month. We may suspend or terminate an account for non-payment or material breach. On cancellation or termination your access ends. We then keep your data for a 60-day grace period so you can resubscribe or request an export, after which your dealership account and its data are permanently deleted — except where we must retain certain records to meet a legal obligation.

We may update these terms and will change the date above. Continued use after a change means you accept the updated terms.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.

Questions about these terms: uwais@voltrixautomation.com.